CC-1283 - USA (Illinois) - Hotline Answering Services - Deadline October 19,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1283

Government Authority located in Illinois; USA based organization looking for expert vendor for hotline answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 in-coming and out-going hotline answering services for the reporting of allegations of abuse, neglect, financial exploitation and death of individuals with mental illness or developmental disabilities.
- During non-business hours or when intake investigators are unavailable to answer hotline calls, the answering service will receive the calls on a roll-over system.
- Provide Spanish translation if the caller prefers to speak in Spanish.
(2) Approximately call volume will cover a maximum of 6,000 minutes (approximately 750 calls) per month for in-coming and out-going communications.
(3) All questions must be submitted in writing no later than October 16, 2018.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 19 October, 2018

Question Answer Deadline : Tuesday, 16 October, 2018

Category : Call Center and Answering

Country : USA

State : Illinois

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