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SW-19302 - USA (California) - Registry and Truck Positioning Management System - Deadline November 8,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-19302

Government Authority located in California; USA based organization looking for expert vendor for registry and truck positioning management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide registry and truck positioning management system for manage truck registration within the database and provide troubleshooting services to resolve marine terminal access issues, diagnose and resolve problems, maintain security and access rights, disaster recovery plans and periodically archive data, maintain all software and website license within manufacturer supported versions, maintains all existing fields in database, easily accessed for authorized data entry, alteration and expansion, accessible for use and maintenance via web interface, remain easily transferable to alternate hosting companies or locations, ability to accommodate electronic payments, receives, stores and archives data received from each of the related to truck position, customer service relationship to resolve issues effectively and efficiently, enable the call center staff to track issues and problems resolution, assistance with customer self-registration, response to messages left via phone and e-mail within one business day and improve customer service relationship and interface with system users based on feedback received.
(2) A mandatory pre-proposal meeting will be held on October 18, 2018.
(3) All questions must be submitted in writing no later than October 24, 2018.
(4) Contract period will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 8 November, 2018

Pre-proposal Conference Date : Thursday, 18 October, 2018

Question Answer Deadline : Wednesday, 24 October, 2018

Category : , Software, System and Application

Country : USA

State : California

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