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SW-20608 - USA (Illinois) - VOIP Telephone System - Deadline January 23,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-20608

Government authority located in Illinois, USA based organization looking for expert vendor for VOIP telephone system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide install, and service a new unified communication (telephone) system to replace its current phone system.
- This system may be a hosted and cloud, premise-based or hybrid cloud and premise solution.
- 24-hour x 7 days a week telephone service support center to assist Owner IT personnel with technical and system management issues and questions at no charge.
- Respondent must include all hardware and software required to support alarm monitoring with telephone system cost.
- The premise telephone system (system) shall have a single database to administer, offer feature transparency across all locations, and utilize the Owner WAN and LAN to provide service.
- The design architecture shall provide redundant and resilient call control appliances and servers and applications servers to be deployed at the main campus.
- Provides multiple levels of system administrative access based on login credentials.
- Provides user data administration across multiple systems, including the ability to schedule updates (e.g., integrate network telephone directory with network directory service database, schedule MACs, add and delete users, audit status of managed devices).
(2) A non-mandatory pre-proposal WebEx conference will be held on December 14, 2018.
(3) All question must be submitted no later than January 7, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 23 January, 2019

Pre-proposal Conference Date : Friday, 14 December, 2018

Question Answer Deadline : Monday, 7 January, 2019

Category : , Software, System and Application, Call Center and Answering, Networking Services and Supplies

Country : USA

State : Illinois

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