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CC-1347 - USA (Texas) - RFI for Wounded Warrior Call Center Services - Deadline February 19,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1347

Government Authority Located in Texas; USA based organization looking for wounded warrior call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 wounded warrior call center services including performance of day to day operations for the Army Soldier and Family Hotline program,
- Incoming call volume is estimated at approximately 500 calls per week.
- Utilize the toll-free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues.
- Track and analyze received calls and new/unique issues for entry into revised Smart Book.
- Maintain a database of calls monitored and trends analyzed to determine nature and frequency of calls.
- Prepare daily, weekly and monthly analysis report of calls received and action taken.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 19 February, 2019

Category : Call Center and Answering

Country : USA

State : Texas

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