X
X

MRB-11597 - USA (Washington, DC) - RFI for Public Communications and Inquiries Management Services - Deadline March 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MRB-11597

Government Authority located in Washington, DC; USA based organization looking for expert vendors for public communications and inquiries management services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide public communications and inquiries management services shall manage and execute a systematic approach to process inquiries from receipt through final response. This includes processing of inquiries from mail, electronic mail and by phone, the vendor shall develop and compile materials to facilitate prompt and appropriate response to inquiries includes missions, programs, and activities, preprinted communications material and information, standard response letters, standard language and language sets for responses.
- Public Inquiries Dedicated Telephone Line: The vendor shall answer the dedicated public inquiries telephone line between the hours of 8:00 am and 4:00 pm on normal business days (i.e.: no weekends or holidays). The contractor shall respond to voice messages within one (1) business day
- The contractor shall provide support for the infrastructure for managing and maintaining systems of accountability for public communications and inquiries. The vendor will have access to HATS or an equivalent action item tracking and archival platform, as well as other information systems (herein referred to as “system”) to maintain an operational system of accountability to record incoming public communications and inquiries and the corresponding dispositions. The contractor shall use the system for managing, controlling, and dispositioning incoming public communications and inquiries. The contractor shall enter pertinent data regarding the incoming document and corresponding response or disposition.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 29 March, 2019

Category : Marketing and Branding, Auditing, Finance and Accounting, Call Center and Answering, Records Storage Services

Country : USA

State : District of Columbia

Cost to Download This RFP Document : $ 5

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Marketing and Branding, Auditing, Finance and Accounting, Call Center and Answering, Records Storage Services Category/Categories.

If you will obtain monthly subscription for Marketing and Branding, Auditing, Finance and Accounting, Call Center and Answering, Records Storage Servicescategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs