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ITES-1814 - USA (Lakewood, California) - Information Technology Management Services - Deadline April 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1814

Government Authority located Lakewood, California; USA based organization looking for expert vendor for information technology management services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide information technology management services to provide the City with information technology services in the area of network administration, network security support, systems support, computer operations support, Help Desk support, PC desktop technical support,
software integration support, technical project management support, application support, and
technical consulting in support of planning and budgeting for IT projects and technology
refreshment
-  Contractor to provide two on-site fulltime support technicians to work according to the City’s 9-80 schedule. Two technicians will work Monday through Thursday with staggered shifts to provide coverage from 7:00 am to 5:30 pm. One technician will work eight hours from 7:00 am to 4:00 pm with one hour for lunch on Fridays when City Hall is open. One technician will work eight hours on Fridays when City Hall is closed in order to perform routine server maintenance and scheduled projects requiring downtime. Technicians will occasionally work outside of their scheduled hours as requested by the City.
- Contractor to provide adequate backup staffing resource to address major and immediate problems, staffing irregularities, and planned upgrades.
- Contractor to provide a 24x7 support hotline for after-hours emergencies. Contractors should be able to provide remote support after hours or report onsite within two hours if requested by the City. Contractor should specify the hourly rate and any minimum hours for after-hours support.
- Contractor to provide an Account Manager to prepare a monthly schedule for contract personnel to cover City’s contracted hours, schedule personnel to cover emergency call-outs, prepare billing on a monthly basis, handle all administrative duties of contract, and attend monthly meetings with the City’s Director of Administrative Services and IT Services Manager to the government authority located in Lakewood, CA.
(2) All questions had been submitted no later than April 4, 2019.
(3) A contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

Expiry Date : Thursday, 18 April, 2019

Question Answer Deadline : Thursday, 4 April, 2019

Category : IT Services (Computer Maintenance and Technical Services), Call Center and Answering, Networking Services and Supplies, Software, System and Application

Country : USA

State : California

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