ITES-1817 - USA (Kittery, Maine) - Information Technology Management - Deadline May 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1817

Government Authority located in Kittery, Maine; USA based organization looking for expert vendor for information technology management.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide information technology management to the government authority located in Kittery, ME.
- Managed services:
- Perform all necessary administration, management and ongoing support for the town’s physical and virtual servers,
- Manage and administer patches, virus and spyware protection,
- Provide routine service administration and support including adding users, changing passwords, installing software and updates, trouble-shooting service and network related problems,
- Monitoring services:
- Monitor and log events for all managed network devices including servers, routers, addressable switches, and networked devices,
- Maintain and utilize trend logs to enhance troubleshooting and management services,
- Monitor disk space on servers and clients,
- Managed firewall and VPN service:
- Manage firewall for each point of entry to the network and provide secure network connection between the various physical locations of the town’s technology systems,
- Firewall should include real-time anti-virus, anti-spyware, and intrusion prevention, include content filtering,
- Backup and disaster recover:
- Provide both offsite back-up storage, design, implement and manage a back-up system that
complies with state retention laws and town operational needs,
- Remote access: general business function access to the network and financial systems, access from police cruiser terminals,
- Email and spam filtering: Propose, implement, and support an effective email and spam filtering approach that that supports the various users in the organization in a cost-effective manner,
- Support and helpdesk services: Install front and back office software patches and maintenance releases, Identify and correct problems in operating systems in use, and implement solutions where needed, provide a user-friendly ticketing system that allows for easy problem reporting and tracking, and allows for notification of system wide issues and updates.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 2 May, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Maine

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