CC-1402 - USA (California) - RFI for Directory Assistance Call Center Services and System - Deadline April 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1402

Government authority located in California, USA; based organization looking for expert vendor for directory assistance call center services and system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 365 X 24 X 7 directory assistance call center services and system for toll free number for directing calls to and from the existing Directory Assistance service number, routed off-base via a trunk system to the call-center at no additional charge, transferring calls back to an on-base extension, customized greeting for every answered inbound call, transfer each caller after the proper directory information is provided, retrieve, back up to storage, and manage the official directory.
(2) The current call volume averages 270 calls a day Monday through Friday and 48 calls per day on weekends/holidays.
(3) Approximately call volume will be 7,000 calls.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 25 April, 2019

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs