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CSE-5438 - USA (California) - Safety Cameras System Maintenance Services - Deadline May 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CSE-5438

Government Authority located in California; USA based organization looking for expert vendor for safety cameras system maintenance services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide safety cameras system maintenance services to existing IP-based video surveillance system and network to the government authority located in California.
- Includes, but is not limited to, providing camera and network maintenance, to include ongoing monitoring and needed repairs of all equipment, including cameras, servers, storage devices, switches, router, firewalls, and other devices, periodic cleaning and other preventative maintenance on the system that is recommended to ensure reliability and picture quality, also providing camera and network extension design if needed camera and network equipment, installation, configuration, testing), all associated video surveillance equipment, servers, storage, cameras, housings, software, network infrastructure, cabling, wiring, point to point and access points in coordination with citywide video surveillance system and network,
- The cameras are connected to the network through the following methods: cell phone modems, wireless radio links, consolidated radio links, MPLS circuits, direct connection,
- Maintenance should include, but not be limited to:
- Remote monitoring and diagnostics of the network to assure overall system health and report and problems detected,
- Annual field checks on all cameras and lens cleaning,
- Provide a detailed problem reporting and resolution tracking procedure,
- Develop a tiered problem reporting system based on the severity of problems,
- Develop a standard response time that coincides with the appropriate problem tier,
- Phone and e-mail technical support,
- On-site corrective services,
- Emergency contact accessibility for immediate critical needs.
(2) All the questions must be submitted no later than May 20, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

Expiry Date : Tuesday, 28 May, 2019

Question Answer Deadline : Monday, 20 May, 2019

Category : CCTV and Security Services and Supplies

Country : USA

State : California

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