SW-26007 - USA (Montana) - Geo-Diverse 9-1-1 Call Taking System - Deadline September 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26007

Government Authority located in Montana; USA based organization looking for expert vendor for geo-diverse 9-1-1 call taking system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide geo-diverse 9-1-1 call taking system that will enable the effective and efficient operation of the agency.
- The agency desires a NENA i3 compliant solution for voice and data.
- The agency is interested in an off-the-shelf system.
- The selected vendor needs to provide all services including, but not limited to, installation, implementation, training, technical support, and ongoing maintenance and licensing fees for the agency to enter into and maintain full use of the system.
- The system must be designed to be easy to use and easy to administer at all application levels.
- The system must be designed to provide redundancy with a secondary site (which has not been completed).
- The system must integrate with the agency NICE recording system.
- Acquisition and implementation of a new 911 call-taking system is a project that will impact the agency for years to come. Key goals for the project are to:
 o Replace the legacy system currently being used with a solution that meets or exceeds the needs of the agency.
 o Deliver a 911 Call-Taking System on time and within budget.
 o Achieve sufficient knowledge transfer through training to allow staff to be capable of and confident in using the new system.
 o Provide a technologically sound platform for expansion of information services into the future.
 o Establish a NG9-1-1 redundant call taking system(s).
(2) All questions must be submitted no later than July 29, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 9 September, 2019

Question Answer Deadline : Monday, 29 July, 2019

Category : Software, System and Application

Country : USA

State : Montana

RFP Expired

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