CC-1451 - USA (Tennessee) - Tobacco Quitline Services - Deadline September 4,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1451

Government Authority located in Tennessee; USA based organization looking for expert vendor for tobacco Quitline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide tobacco Quitline services.
- Outbound and inbound live call center responses to the tobacco Quitline calls from 6am to 11pm Central Time seven (7) days a week, monitor calls to determine peak call times and shall modify live staffing hours to meet determined needs.
- An average of 1,440 more calls per month were received during TIPS campaign months compared to the non-campaign months, tobacco Quitline received 18,702 calls from Tennessee residents, averaging approximately 1,560 calls per month, with the highest volume occurring during the CDC’s TIPS from Former Smokers Campaign, which ran from January 9, 2017 to July 30, 2017.
(2) A Pre-response Conference will be held on July 24, 2019.
(3) Notice of Intent to Respond Deadline due on July 25, 2019.
(4) All question must be submitted no later than August 01, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 4 September, 2019

Pre-proposal Conference Date : Wednesday, 24 July, 2019

Question Answer Deadline : Thursday, 1 August, 2019

Category : Call Center and Answering

Country : USA

State : Tennessee

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