MB-3349 - USA (Florida) - Agent of Record and Insurance Consultant Services - Deadline September 5,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3349

Government Authority located in Florida; USA based organization looking for expert vendor for learning management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide learning management system to expand teaching methods to meet the needs of the workforce.
- Services include, but are not limited to, the review, analysis, recommendation, and placement of all programs in the area of group health, dental, vision, workers’ compensation coverage, property and casualty coverage, general liability coverage, as well as processing policy changes, endorsements, policy review and audits, and monitoring utilization, services may also be required to manage insurances currently held and for insurances being sought during the term of the contract,
- Customer Service:
- Provide claims assistance and intervention on all plans and product lines,
- Monitor and process all reinsurance claims, Receive, review, clarify and de-identify all appeals from the carriers, providing information to the Human Resources designee including recommended action so they can make decisions on appeals; once decisions have been reached, communicate decision to the carrier as required,
- Monitor the programs’ operations throughout the year to ensure that benefit providers are meeting all customer service requirements and standards,
- Coordinate and conduct regular insurance meetings, to discuss claims, loss control, exposure, changes, and general administrative matters at least quarterly, and other meetings as requested,
- Service day-to-day administration issues including providing assistance in the daily administration of programs, resolution of vendor and carrier service issues, and address questions and concerns raised by the city’s employees and management,
- Provide a qualified contact person for all members (including all employees, dependents, retirees, and COBRA participants) to contact directly to assist with claim issues and other insurance related questions,
- Administer the COBRA program, Agent of Record is responsible for all expenses related to the COBRA program,
- Provide direct access for employees, dependents, retirees, and COBRA participants, to include a toll-free phone number and the qualified contact person’s email address to answer all questions related to benefits, the contact’s phone number, email address and other pertinent information
must also be provided in the benefit booklet to the members, provide direct access to human resources and risk management benefits personnel including direct office and cellular phone number for qualified contact person,
- Assist the City’s Legal Counsel in preparation of defence, if any litigation should result from benefits contracting and testify in court as needed and requested.
(2) All the questions must be submitted no later than August 13, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 5 September, 2019

Question Answer Deadline : Tuesday, 13 August, 2019

Category : Medical Billing and Coding, Real Estate, Brokerage Services, Maintenance, Repair and Alteration of Property

Country : USA

State : Florida

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