SW-27488 - USA (Colorado) - Unified Communication Software as a Service - Deadline October 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27488

Government Authority located in Colorado; USA based organization looking for expert vendor for unified communication software as a service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide unified communication software as a service to replace its current on-premise phone system Cisco Unified Communications environment with a modern, hosted voice solution.
- To assist with engineering and installing a replacement telephone system at all locations with a hosted telephone solution which needs to incorporate features that include bring your own device, find me/follow me, voicemail to email, video, chat, conferencing, call recording, call management, interactive voice response, automatic call distributor, paging, fax and other modern telephone system features
- Must maintain its four-digit dial plan and all existing did (direct inward dial), analog and toll-free telephone numbers
- Solution needs to be a hosted, enterprise quality, highly available, highly configurable, secure voice/end-to-end encryption, easy to maintain ip-based and converged telephone system
- System must maintain the current four-digit dial plan to all sites and must be able to re-use all existing local and long-distance telephone numbers
- Develop a detailed design including system, dial plan, and quality of service design for the ip phone solution, and develop a bill of materials for hardware, etc
- Ability to send to email and SMS
- Ability to connect with enterprise databases such as oracle and Microsoft sql
- Ability to identify who (and where) 911 calls are made from
- Call center management, agents, queues and reporting
- Notification to security/admin when a 911 call is made
- Inbound/outbound call history available for each user
- Call recording (ability to turn on/off for specific users/groups)
- Reporting on 911 calls (calling party details, call location, call duration)
• Call accounting and reporting:
- Ability to separate user by business unit for cost allocation
- Must include call dialling report for inbound, outbound and internal calls
- Secure voice/end-to-end encryption
- Ability to meet security and compliance requirements.
(2) All questions must be submitted in written no later than September 23, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 10 October, 2019

Question Answer Deadline : Monday, 23 September, 2019

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Colorado

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