CC-1533 - USA (Florida) - Inbound and Outbound Call Center Services for Paratransit Transportation - Deadline October 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1533

Government Authority located in Florida; USA based organization looking for expert vendor for inbound and outbound call center services for paratransit transportation.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound call center services for paratransit transportation during Monday through from Saturday 4:40 a.m. to 12:40 a.m. and on Sundays and Holidays from 6:45 a.m. to 10:15 p.m.
- holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Trip reservation operations shall be staffed seven days a week from 8:00 a.m. until 5:00 p.m.
- Call center services shall include: taking trip reservations, trip scheduling, system-wide dispatching, establishing and optimizing dedicated run structure (the set of run schedules), customer service (defined generally to include, but not limited to, providing clients with information about scheduled rides, relaying status of pick-ups, processing cancellations, handling complaints and eligibility inquiries) and other services
- County currently uses software (adept) for reservations, scheduling, dispatch and management of the paratransit transportation services, herein referred to as computerized trip management system
- Installations of the software needed in reservations, scheduling, dispatch and administration.
(2) Approximate call volume is 57197 call offered and 45201 calls answered in August 2019.
(3) An optional pre-bid conference will be held on October 24, 2019.
(4) All questions must be submitted no later than October 25, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 30 October, 2019

Pre-proposal Conference Date : Thursday, 24 October, 2019

Question Answer Deadline : Friday, 25 October, 2019

Category : Call Center and Answering, Software, System and Application, Transportation Services

Country : USA

State : Florida

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Software, System and Application, Transportation Services Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Software, System and Application, Transportation Servicescategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs