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ITES-2257 - USA (Salisbury, Maryland) - RFI for IT Help Desk System - Deadline November 6,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2257

Government authority located in Salisbury, Maryland; USA based non-profit organization looking for expert vendor for IT help desk system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide help desk system to the government authority located in Salisbury, MD.
- Incident management, Self-service portal, Knowledgebase, Multi-site support – we have 37 sites
Automatic ticket generation from emailed requests, Easy, comprehensive helpdesk reporting, SLA management, Asset inventory – both hardware and software, Helpdesk utilization, IT project management, or a means to map IT projects to tickets, CMDB, Change management, Possible mobile client, Ability to retain or import historical legacy data, Integration with Network Management System to auto-generate tickets based on select system alerts, Management reports for process improvement.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 6 November, 2019

Category : IT Services (Computer Maintenance and Technical Services), Software, System and Application

Country : USA

State : Maryland

RFP Expired

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