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SW-29201 - USA (Wisconsin) - Inmate Phone and Video Visitation System and Services - Deadline December 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29201

Government Authority located in Wisconsin; USA based organization looking for expert vendor for inmate phone and video visitation system and services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inmate phone and video visitation system and services a fully operational system, which includes all phone, mail and video visitation services at the lowest cost possible for inmates, family and friends for all calls and visits processed by coin-less telephones, tablets, kiosks and visitation stations, as well as an administrator to monitor day-to-day operations
- The system shall be a Web-Browser-based, easy to use application that is available securely from anywhere at any time remotely,
- Vendor shall supply one telephone device for the deaf,
- The proposed system shall include user prompts in English and Spanish,
- The proposed system shall provide an option for the called party to request rate of the call prior to acceptance,
- The called party must actively accept the call,
- The proposed system must be programmed for auto shut-off at times designated,
- The proposed system shall be password protected to permit only appropriate facility personnel access to the system,
- Vendor shall provide 24-hour, toll-free service number,
- The proposed system shall maintain all call recordings centrally on SAN storage technology and not use tape drives for storage of call recordings,
- All call recordings for 121 days shall be stored online and available through the online user interface,
- Facility personnel must be able to search call recordings by dialled number, date, time, inmate account, or site name,
- Hosted Interactive Voice Response (IVR) platform accessible by both the public and inmates. The proposed Interactive Voice Response (IVR) system must provide inmates and outside callers the ability to access inmate specific and general facility information over the phone. Inmates must be able to access the system by dialling a speed dial on any designated inmate phone, while outside callers access the system by dialling the main facility telephone number,
- Information and features available to inmates must include, but not be limited to, the following:
- English and Spanish interface, 24 hours a day availability, charges, court dates, bond amount
(2) All the questions must be submitted no later than November 22, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 9 December, 2019

Question Answer Deadline : Friday, 22 November, 2019

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Wisconsin

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