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SW-30467 - USA (Georgia) - Parent Preferences and Communication Tool - Deadline January 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30467

Government authority located in Georgia; USA based organization looking for expert vendor for parent preferences and communication tool.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide parent preferences and communication tool for streamlined and improved communication with families from schools and the district. Currently, there is inconsistent communication to families with the frequency, channels, tools & apps, and content being disseminated.
1. One-stop shop where parents/families can easily set their preferences for what types
and modalities of communication they want to receive from teachers, schools and the
district.
2. Teacher communication tool that allows teachers to easily and safely communicate with
parents and students via text and phone.
- Tools Currently Utilized: According to a survey administered across our district in November 2019, BCSS teachers and staff currently use an assortment of tools and apps to communicate with parents and students.
-  BCSS Outlook email, Direct phone calls from school, Push notifications through BCSS mobile app, Social media (district and schools), Websites (district and schools), Peach jar for digital flyers, Google Classroom & BCSS Gmail .org (teacher to student communication only).
- In addition, two primary tools to send out individual and mass communication to families
1. Parent Link from Blackboard allows us to send out information to contacts in our student information system:
● Recorded phone calls
● Robo Calls
● Emails (text only, but could use Smore Pro Account if paid for)
● Push notification to mobile app
● If parents opt out of calls, then the phone number is blocked and parents receive no calls. It’s all or nothing.
● Text messaging is not currently enabled for BCSS schools
2. Parent Portal through Infinite Campus (our student information system) only offers the ability to send our email communication.
● Email only (text only, no graphics)
● Opt-in/out of categories (ex. priority, general, attendance, behavior) but no guidelines/explanation around the categories for teachers or parents - On top of this, teachers utilize a number of free communication tools individually with them
students and parents. (These include apps such as Remind, Class Dojo, Google Voice, Smore,
Seesaw, Team Up, and many others.) Moving forward, we will be requiring teachers to only use
the approved solutions as designated by the district.
- Feature & Functionality Requirements: -
● Send individual messages to one student/parent at a time
● Set up groups/classes and message all at the same time
● Allows two-way communication
● Create/send messages on a mobile device or tablet
● Create/send messages on a desktop browser
● Tracking to see who received/read your message
● Ability for administrator to access all accounts and communications
content for their school, both individual and group
● Can include a link and photo in the message
● Use with text messaging and phone calls
● Class rosters and groups are automatically populated for teachers via
import from Student Information System (Infinite Campus)
● Schedule when messages get sent
● Doesn't require parent opt-in
● Ability to contact parents by cell phone
● Track/log all communications and export in Excel or PDF
● Archives all communications for annually from July 1 until June 30 at a minimum
● Ad-free
● Auto populate Infinite Campus contact log
● Easy to use
● Meets FERPA guidelines
● Aesthetically pleasing
● Provides translation
● Ability to keep personal cell phone numbers confidential

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 24 January, 2020

Category : Software, System and Application

Country : USA

State : Georgia

RFP Expired

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