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SW-31410 - USA (Maine) - Text Messaging Solution - Deadline February 21,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31410

Government Authority located in Maine; USA based organization looking for expert vendor for text messaging solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide text messaging solution enables meaningful, secure communications between staff and students,
- Flexibility to send text messages from a computer, tablet, or mobile phone,
- Ability to accept text messages, photo messages, emojis,
- Incoming messages can be received to any vendor number and will appear in the recipient’s inbox,
- Two-way integration with our TargetX solution,
- Templates for commonly used text messages,
- Unique virtual phone number,
- Student-enabled opt-in and opt-out,
- Bulk messages can be personalized for each student by inserting custom mail merge fields,
- From the dashboard, key metric can be viewed including how often staff members are texting, reply percentages, unread messages, as well as delivery percentages,
- Technology based requirements: - Cloud hosted,
- Built-in redundancy for the primary hosting region along with geographic replication to provide for both rapid failovers and for business continuity in the event of a disaster,
- Security, data ownership and privacy:
- Software platform is built using web and mobile security best practices, and is surrounded with application firewalls and a suite of monitoring and alertings systems,
- Data Integration:
- File-Based: Simple file-based methods that allow quick transfer of records without any complicated mapping steps or SFTP process,
- API-Based: Allows for transaction and batch changes to data with vendor, and a set of web-hooks to allow for real-time updates in University CRM for message activity,
- Native CRM/SIS: Native integration packages available with major CRM/SIS products, providing a configuration-based data exchanges.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 February, 2020

Category : Software, System and Application

Country : USA

State : Maine

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