SW-31461 - Canada (Ontario) - Enterprise Service Management Solution and related Professional Services - Deadline March 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31461

Government Authority located in Ontario; Canada based organization looking for expert vendor for enterprise service management solution and related professional services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide enterprise service management solution and related professional services,
- The solution should have features and functionalities to automate workflows for service, asset, and request management with reporting capabilities, a knowledge base, service catalogue, dashboards and a self-service portal,
- The Contractor shall deliver the solution and provide any services related to implementation, configuration, enhancement, maintenance and support of the proposed solution,
- A COTS, ESM solution that will streamline office-wide service delivery and modernize service management,
- Professional services to assist with the implementation of the solution,
- Training delivered to staff and trainers in either English and French,
- Maintenance and support for the proposed solution, including on-going updates and enhancements throughout the contract and option periods,
- The solution will include, without limitation, any security feature, functionality or mechanism necessary to ensure data integrity and to prevent unauthorized access,
- The solution shall include, without limitation, any required plug-ins or add-ons, which may be modified if they conflict with other plug-ins or add-ons provided by the other existing business or other software,
- The solution must provide Single-Sign-On authentication with Microsoft Active Directory and the accounts must be password protected with unique passwords and logins.
(2) All the questions must be submitted no later than March 6, 2020.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 March, 2020

Question Answer Deadline : Friday, 6 March, 2020

Category : Software, System and Application

Country : Canada

State : Ontario

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application Category/Categories.

If you will obtain monthly subscription for Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs