SW-31467 - Canada (Nova Scotia) - CommVault Premier Maintenance Support Services - Deadline February 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31467

Government Authority located in Nova Scotia; Canada based organization looking for expert vendor for CommVault premier maintenance support services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide all of the coverage of standard support but expands the window of coverage 24*7*7365, designed to address the needs of many enterprises with mission-critical data management environments.
- CommVault customer support center
- The CommVault maintenance advantage self-help website. On a 24*7 basis.
- Critical software updates, products enhancements, and new release notification
- e-Support platforms including incident management, knowledge database, CommVault documentation, and CommVault forums
- Support account history reports, provided upon request
- Notification of software updates, product fixes and related enhancement. 24-hour access to the CommVault technician assistance center  

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 27 February, 2020

Category : Software, System and Application

Country : Canada

State : Nova Scotia

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