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SW-43579 - USA (Massachusetts) - RFI for End to End Technology Solution - Deadline May 21,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-43579

Government Authority located in Massachusetts; USA based organization looking for expert vendor for end to end technology solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide end to end technology solution to receive, process and pay temporary emergency rental and housing assistance application.
- Agency welcomes responses that detail solutions/strategies, preferably cloud-based, for one or more of the following aspects with descriptions on how the solutions/strategies would be integrated to provide an overall end to end solution including:
- Application
O Single application and point of entry for statewide applicants  
O Smart application supporting multiple types of applications in line with the three programs (RAFT, ERAP and ERMA) and different information and requirements for Renters, Homeowners, Landlords, and Movers depending on how the applicant answers application questions
O Ability for applicant to manage application data and supporting applicant documents associated with application
O Application data & document access for 11 regional organizations to process applications based on established rules and security permissions
- Processing
O Case management/application management system for case processing that:
- Draws directly from applicant data, without requiring double data entry
- Supports applicant and application deduplication and data quality control checks
- Allows for a hierarchy of defined user roles and policy rules
- Defined workflows for case processers
- Automated application processing rules
- Manages applicant data and all interaction with applicant throughout processing
- Supports review, categorization by program (RAFT, ERAP and ERMA), and approval process and manages application status throughout application lifecycle
O Application status portal and notifications to applicants and approved parties
- Payments
O Payments to vendors with defined user roles/protections
O Integration with payment vendors / banking institutions
O Reconciliation of payment anomalies
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 May, 2021

Category : Software, System and Application

Country : USA

State : Massachusetts

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