SW-43577 - USA (Texas) - Customer Relations Management Software - Deadline May 27,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-43577

Government Authority located in Texas; USA based organization looking for expert vendor for customer relations management software.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer relations management software to assist payroll (and eventually other shared services such as ap, purchasing, it supports and other customer-facing processes) in their mission of providing world-class customer service to university system world employees.
- The tool should be a centralized system for tracking, prioritizing, managing, responding to, and resolving customer requests
- The system should include a human interface with the customer at the beginning, during set checkpoints, and at the end of the resolution process
- Provide the team with information about who the customer is, their job title and organization, and any issues reported in the past
- Increased customer satisfaction and engagement
- Equipping our team with the tools necessary to be prepared and motivated to assist the customer thereby increasing productivity and saving resources
- Customer-centric agility
- Enhance our ability to grow and scale the solution based on the needs of our customers
- Live chat, chat bot, phone support, email, knowledge base, hybrid - an amalgamation of all of the above, others as recommended, mobile friendly solution, integrated call routing available, configurable by the internal department (by non-it personnel), training resources available, interface with hris to integrate basic employee data, encryption available to protect PII entered by customer in motion and at rest.
(2) All questions must be submitted no later than May 13, 2021.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 27 May, 2021

Question Answer Deadline : Thursday, 13 May, 2021

Category : Software, System and Application

Country : USA

State : Texas

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