BILLING-1354 - USA (Texas) - Roofless Solar Billing and Customer Support Services - Deadline June 25,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1354

Government Authority located in Texas; USA based organization looking for expert vendor for roofless solar billing and customer support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide billing and customer support services for the Program for five years includes customer credit calculations and account reconciliation services, customer engagement and support services, and contract maintenance and management.
- The Respondent shall provide details on customer facing portal, to include a detailed description of customer portal functions, capabilities, and user experience.
- The Respondent shall provide details on their process for providing the following:
i. Monthly allocation of production to panel owners;
ii. Providing monthly bill credits via electronic file transfers to CPS Energy; and
iii. Quality assurance for accuracy.
- Respondent shall provide access to a portal where customers can view and/or access the following information:
- Solar photovoltaic system performance and production data (real time and historical data spanning the life of the system).  CPS Energy will provide access to production data.  Respondent shall be responsible for developing interface between CPS Energy’s production system and their customer portal;
- Customer bill credits (monthly, annual, lifetime);
- Customer communication (notification and messaging capabilities);
- Local weather information (real time and forecasted); and
- File storage (customer contracts, amendments, etc.)
(2) All the questions must be submitted no later than June 14, 2021
(3) Non-mandatory pre-bid meeting will be held on June 9, 2021

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 25 June, 2021

Pre-proposal Conference Date : Wednesday, 9 June, 2021

Question Answer Deadline : Monday, 14 June, 2021

Category : Billing Services

Country : USA

State : Texas

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