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SW-46351 - USA (California) - RFI for Inpatient and Outpatient Survey System - Deadline July 30,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-46351

Government authority located in California; USA, based organization looking for expert vendor for inpatient and outpatient survey system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide inpatient and outpatient survey system to consist of the development of outpatient, behavioral health, telehealth and specialty care satisfaction survey instruments that include industry standard experience measures as well as statistically validated, customized questions.
- performance against local and national health care systems and identify opportunities for improvement in order to successfully accomplish its goal to become a nationally recognized best health care system
- to develop and acquire a health care consumer insight service that specializes in the creation, administration, and analysis of patient satisfaction surveys, identifying opportunities for competitive advantages through benchmarked data, easy to use online analysis portals and built in best practice libraries aligned with key aspects of the patient experience
- managers with real time feedback on patient perceptions of their care experience and improvement solutions that will enable employees to improve their performance, enhance the patient experience and deliver excellent care
- information will include a detailed, comprehensive assessment of patient satisfaction in various care settings within SFVAHCS, easily accessible 24/7 through a rapidly updated, online data portal
- real-time up to date data and analyses will be accessible 24/7 on an online, easy to use data portal with reports and dashboards customizable to each user account
- allow for hassle free tracking of key performance indicators, canned as well as customizable reports and built in capability to automate and email recurring reports for easy data and performance sharing with staff
- Printing of survey, cover letter with the logo of SFVAHCS and the Director’s electronic signature, and the postage paid return envelopes
- Scanning of all surveys for daily viewing
- Education sessions/training for staff working with the program and accessing the data and reports.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 30 July, 2021

Category : Software, System and Application

Country : USA

State : California

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