CC-2042 - USA (Minnesota) - GLBOAL - After-Hours Answering Services - Deadline August 6,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2042

Government authority located in Minnesota; USA, based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours answering services.
- All Weeknights. 4:30 PM CST – 8:00 AM CST on Mondays, Tuesdays, Wednesdays, and
- All Weekends. Starting at 4:30 PM CST on Fridays until 8:00 AM CST on Mondays
- triage for all MPHA calls received afterhours, which includes determining the applicable MPHA staff
- Contractor shall patch phone calls in order to connect MPHA to the requested caller.
- require a toll-free telephone number to call forward to if the Contractor’s number is long distance.
- When a person calls after-hours regarding a high-rise building, they will need to tell the answering service which building they live in or which building they are calling about.
(2) Approximately call volume will be 6,000 calls each year with each call lasting approximately 4 minutes, which includes both incoming and outgoing calls.
(3) All questions must be submitted no later than July 30, 2021.

[C] Eligibility:

Global (World-wide)

[D] Work Performance:

Global, companies from all over the world can apply for this. However, meetings can be conducted via ONLINE conference calls.

Expiry Date : Friday, 6 August, 2021

Question Answer Deadline : Friday, 30 July, 2021

Category : Call Center and Answering, Global

Country : USA

State : Minnesota

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