SW-48335 - USA (Michigan) - RFI for Unemployment Benefit System - Deadline October 18,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48335

Government Authority located in Michigan; USA based organization looking for expert vendor for unemployment benefit system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide unemployment benefit system
- seeks a full-service solution that will provide support for all aspects of Unemployment – employer liability and registration, employer tax rate, tax collection, fraud detection/prevention, benefit payments, and accounting mechanism
- non-evaluative and is intended to assist the State in understanding industry trends, capabilities, and innovative solutions, will use this information to build and refine its business requirements for the next generation system, including developing a budget and timeline for implementation
- Employer Tax Processing – includes processing of activity for two types of employers – Contributing (Tax) and Reimbursing
- Internet based system for employer quarterly reporting of wages, and tax payments, with ability for end users to track and view changes on their end.
- Maintaining individual employer account balances comprised of benefit charges, adjustments and employer payment activities, with a customer facing portal.
- Generates annual tax rates, quarterly billings, penalties, and interest assessments.
- Automated process for employer tax liens, collection activities
- Supporting Work Opportunity Tax Credit (WOTC) application and approval
- Supports TPS (Tax Performance System) activities
- Supports employer audit activities
- Benefit Payments – unemployment benefit payments to claimants charged to either the UI Trust Fund or various Federal programs
- Supports BAM (Benefit Accuracy Measurement) activities.
- Supports claimant eligibility assessment and determination.
- Support claimant certification, processing and payments including disqualification and appeals.
- Provides workflow and queue management to adjudicate claims.
- Maintains Claimant overpayment collection activities.
- Provides Bankruptcy and Child Support withholding orders
- Accounting – automated posting of all financial transactions.  Activity is used for financial reporting and the development of auditable financial statements
- Gives ability to generate manual cash transactions via templates for cash management purposes
- Provides ability to add new general ledger accounts as needed, including tags to designate appropriate reporting of the activity.
- Provides summary data on a daily basis with ability to drill down to individual transactions.
- Supports collection, tracking, reconciliation, and reporting of revenues.
- An automated billing process, including approval paths and tracking; provides total amounts billed and paid out to each vendor
- Reporting – Produces a full suite of ETA reports required for the UI program:
- Automatically runs various reports for a designated time frame (daily, monthly, quarterly, etc.)
- Provides ability to generate user customized report through a user-friendly interface.
- Creates workflow queues for internal processing and management.
- Supports users to perform ad hoc queries and analysis accurately and quickly.
- Provides users the ability to download reports in a secure manner
- Fraud Detection and Analytics – system utilizes scoring criteria for the identification of fraudulent claims activity
- Provides ability to proactively detect and identify fraud based on business specified fraud rules.
- Provides comprehensive details on the claimant to build additional fraud detection rules.
- Provides dedicated workflows for fraud investigation and remediation activities.
- Supports cross match of claimant information with other national databases like etc.
- Supports documentation of fraud referrals from both internal and external resources to identify fraud.
- Usability and Accessibility (UI/UX):
- Improve service to both Claimants and Employers through web-based, self-service activities, compatible with smart devices including phones, tablets etc.
- Eliminate manual, labor-intensive processes for Staff, Employers, and Claimants that interact with the system,
- Continuously incorporate user feedback on the system to refine, modify accordingly for an improved and consistent experience.
(2) All the questions must be submitted no later than October 4, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 18 October, 2021

Question Answer Deadline : Monday, 4 October, 2021

Category : Software, System and Application, Billing Services, Medical Billing and Coding

Country : USA

State : Michigan

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