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SW-49357 - Canada (Quebec) - RFI for Agile Dev Ops and Service Management Tools - Deadline October 29,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-49357

Government Authority located in Quebec; Canada based organization looking for expert vendor for agile dev ops and service management tools.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide agile dev ops and service management tools.
- Application Maintenance – full support for all proposed business applications with limited input from the department; problem control and resolution – identifying and resolving incidents with full resolution and root cause analysis to ensure the incident is addressed in the future; capacity management – reporting and controlling system usage to ensure that users have availability when needed. reporting on potential capacity issues with proposed resolution; performance management – performing all the activities associated with ensuring the system performs as required by users. continually monitoring of the system to quickly anticipate and fix problems; service level management – collecting and providing service level metrics to the department to ensure good system management activities can be carried out.
- Solution must allow members of agile teams to work collaboratively, using multiple delivery channels; web-based solutions that work on multiple operating systems and include integration of Apple and Google based phone and tablets along with standard GC laptops and related devices; solution should allow teams to work independent of each other with permission-based controls to access various group items; solution must have multi-tenant capabilities; solution provided by the vendor community must allow teams to perform agile project management; solution should allow teams to produce product roadmaps that integrate with other planning activities; solution should allow users to create backlogs, epics and user stories; solution should allow an agile team to track software bugs; ability to develop, monitor and track tasks should be integrated into the solution; solution should have the ability to track dependencies between tasks and provide roadmaps related to the dependencies; solution should have the ability to integrate with project management software.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 29 October, 2021

Category : Software, System and Application

Country : Canada

State : Quebec

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