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ITES-3725 - USA (Atkinson, New Hampshire) - Information Technology Support Services - Deadline November 4,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-3725

Government Authority located in Atkinson, New Hampshire; USA based organization looking for expert vendor for information technology support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide information technology support services to manage and maintain the town’s it infrastructure, to include all town departments including the library, which shall be treated as a separate entity to the government authority located in Atkinson, NH.
- Domain Administration: Creation of user accounts; Archiving of user accts and associated data when appropriate; Mail server administration (MS Exchange); Home directories created; Shared departmental folders created.
- Server Management: All patches and updates to be applied within 45 days of vendor release; Review all ancillary programs, including but not limited to firewall, back-up/disaster recovery, antivirus programs, etc. for updates and confirm system maintenance checks are being performed; Anti-virus updates to be installed within 36 hrs of release from vendor; Maintain privacy protection and safeguards (encryption, certificates, secure access, etc.); E-mail Archiving (Compliance with NH RSA 91-A:1-a); Database Management (space management and performance tuning).
- Workstation Management: On-site and remote support; Complete patch management; Maintain properly functioning configurations; Anti-virus updates to be installed within 36 hrs of release from vendor.
- General Consulting/IT services: Server, workstation, printer, network device consultation, configuration, and installation, software updates, network troubleshooting; On-site repairs and installation of printers, computers and other equipment as necessary; Suggestions and plans on general IT infrastructure improvements.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 4 November, 2021

Category : IT Services (Computer Maintenance and Technical Services), Professional, Consulting, Administrative or Management Support Services

Country : USA

State : New Hampshire

Cost to Download This RFP Document : $ 5

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