SW-49731 - USA (Alabama) - Phone System - Deadline December 1,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-49731

Government Authority located in Alabama; USA based organization looking for expert vendor for phone system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide phone system vendors for the supply, installation, configuration, and training of a high quality, telephone system, with voice messaging included.
- Headset: It is strongly preferred that some phones come with integrated headsets
- Existing Phone Numbers: Keep all existing phone numbers
- Call Routing: The solution must be capable of routing inbound, outbound, and internal calls
- A call rings on a phone. After 4-6 rings, an unanswered call forwards to the corresponding voice mailbox
- Voice Quality: The solution must provide high quality voice with minimal latency
- Voice Menu: The solution must allow the Town of Dauphin Island staff to design a simple and easy-to-use voice menu
- Call Pickup:  The solution must allow a user to pick up an external call, internal call, or a call on-hold
- Call Transfer: The solution must allow a call to be transferred to another internal extension
- Call Forward: The solution must allow a call to be auto-routed to another internal extension
- Call on Hold: The solution must allow a call to be put on hold, and then be answered from the same or different internal extension
- Phone Display: The phone must display date, time, extension name, and extension number in idle state
- Voicemail:  The solution must have a light indicator on the phone to notify a user of a new message in the user’s voice mailbox
- Voicemails can be forwarded to another internal voice mailbox, allowing the sender to record additional comments if needed
- 911 and E911 Compliance:  The solution must support placing calls to 911 from any phone within the town Island departments
- The service must be E911 compliant

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 1 December, 2021

Category : Software, System and Application

Country : USA

State : Alabama

RFP Expired

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