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SW-50935 - USA (Illinois) - Telephone Services - Deadline December 22,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-50935

Government Authority located in Illinois; USA based organization looking for expert vendor for telephone services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telephone services
- Microsoft Teams Integrated VOIP Solution
- Install and Configure
- Microsoft Teams Compatible Session Border Controller (SBC)
- Physical Phones and Headsets
- Install of Common Area Phones
- E911
- Caller ID
- Compatible with Current IT Infrastructure
- Support Toll Free Numbers
- Domestic and International Calling
- International Call Restrictions
- Detailed Call Records/Reporting
- The university prefers a vendor offering a turnkey solution and capable of providing ongoing phone system support/maintenance
- Vendor will collaborate with university staff to install and configure a Microsoft Teams VoIP Phone System in the existing office 365 A5 tenant
- Inbound and Outbound Caller ID
- System must be compatible with current IT infrastructure, with limited or no modifications
- SIP Trunk capable of 50 concurrent calls and 1500 Direct Inward Dial (DID)/extension/directory numbers that will be ported from the existing provider and must be scalable to handle more lines as needed without a major upgrade.
- Fully operational 30-day onsite demo with 5 phone lines. After the submission due date and the committee ranks the responses; the top two will provide a demo
- Support Toll-Free Numbers
- International Calling.
- International Call Restrictions by number
- Call Center Application that allows for queued calls, agent sign in/sign out feature and call recording, as well as, a Call Center Management/Reports application that offers features such as agent dashboard that displays sign in duration, call state, agent state, calls in queue, longest waiting call. Reporting tools such as abandoned call report, agent activity report, agent summary report. The call center does not need to integrate with Microsoft Teams.
(2) A pre-proposal meeting will be held on December 6, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 22 December, 2021

Pre-proposal Conference Date : Monday, 6 December, 2021

Category : Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Illinois

Cost to Download This RFP Document : $ 5

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