CC-2330 - USA (Washington) - 24 X 7 X 365 Telephone Answering Services - Deadline May 19,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2330

Government authority located in Washington; USA based organization looking for expert vendor for 24 X 7 X 365 telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 telephone answering services for up to five telephone lines.
- To provide services for answering calls, talking and relaying messages, as well as dispatch capabilities for emergencies.
- Ability to work with people who use english as a second language, and conferencing in third party translators.
- The selected company must have sufficient dedicated telephone lines and qualified operators so that all service calls will be answered within five rings by a live operator.
- Qualified operators should have experience speaking with people who us english as a second language, and are comfortable conferencing in our contracted translation service language line at 1‐800‐774‐4344 when needed.
- In addition to residents calling in work orders, authority maintains numerous types of monitored alarm systems. These monitoring companies will utilize the answering service in case of an alarm sounding.
(2) A Pre-proposal conference will be held May 10, 2022.
(3) All questions must be submitted no later than May 10, 2022.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 19 May, 2022

Pre-proposal Conference Date : Tuesday, 10 May, 2022

Question Answer Deadline : Tuesday, 10 May, 2022

Category : Call Center and Answering

Country : USA

State : Washington

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