SW-56868 - Canada (Prince Edward Island) - Customer Relationship Management Solution - Deadline June 7,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-56868

Government authority located in Prince Edward Island, Canada; based organization looking for expert vendor for customer relationship management solution.

[A] Budget: looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide commercial off-the-shelf customer relationship management solution to replace its custom-developed Integrated Tourism Solution to allow more efficient delivery of services to Tourism staff, visitors, and tourism operators.
- Provide a user-friendly and intuitive self-service portal that will enhance the customer experience and contain service catalogue items for tourism operators
- workflow and approvals automation and management capability
- Support the customization of business process workflows to enable electronic approvals
- Allow operators to enter relevant data and retrieve reports, i.e. occupancy reports
- Improve data-based decision-making processes
- Store and maintain the tourism operator's metadata through an efficient data structure that supports data querying and reporting
- ability for tourism operators to submit feedback and general inquiries to Tourism via multiple mediums such as web forms and email
- end-to-end data migration services to Tourism to move the existing data into the system, including data cleanup, mapping, and import.
(2) All questions must be submitted no later than May 19, 2022.
(3) Contract period will be three years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 7 June, 2022

Question Answer Deadline : Thursday, 19 May, 2022

Category : Software, System and Application

Country : Canada

State : Prince Edward Island

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