Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2362

Government Authority located in Florida; USA based organization looking for expert vendor for scheduling software for 911 call center.

[*] Budget: Looking for Proposal

[*] Scope of Service:

Vendor needs to provide scheduling software for 911 call center.
- County regional 911 center is a consolidated PSAP and emergency communications center that processes over 1 million calls with 540,000 being 911 calls
- Able to manage a schedule for that number of employees in a complex 24/7 environment that includes different skill or positions requirements as well as multiple types of leave, overtime, trades, administrative and training duties, etc.
- Ability to maintain various types of leave balances in software
- Management of employee emergency contact information, mandatory for employee to enter into software
- Ability to block dates so absences cannot be requested
- Ability to see a list of absences requiring approval.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 21 June, 2022

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Florida

RFP Expired

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