Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-58302

Government Authority located in Virginia; USA based organization looking for expert vendor for telephony system, software and implementation service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telephony system, software and implementation service for customer care and billing.
- Ability to easily create and modify IVR call flows
- Ability to add temporary agents to assist during influx of call volume
- Ability to forecast labor demand based on call volume
- Ability to notify agents of lunch and breaks start and end times
(2) A pre-proposal conference will be held on July 8, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 21 July, 2022

Pre-proposal Conference Date : Friday, 8 July, 2022

Category : Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Virginia

Cost to Download This RFP Document : $ 5

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