ITES-4661 - USA (Bend, Oregon) - IT Managed Services - Deadline November 18,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-4661

Government Authority located in Bend, Oregon; USA based organization looking for expert vendor for IT managed services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide IT managed services to the government authority located in Bend, OR.
- Onboarding:
- Uninstall any monitoring tools or other software installed by previous IT consultants.
- Compile a full inventory of all protected servers, workstations, and laptops.
- Uninstall any previous virus protection and install our managed antivirus application.
- Install remote support access application on each managed device to enable remote support.
- Configure patch management application and check for missing security updates.
- Uninstall unsafe applications or applications that are no longer necessary.
- Optimize device performance including disk cleanup, antivirus, and spyware scans.
- Review firewall configuration and other network infrastructure devices.
- Review status of battery backup protection on all devices.
- Stabilize network and assure that all devices can securely access the file server.
- Review and document current server configuration and status.
- Determine existing backup strategy and status; prepare backup options for consideration.
- Review password policies and update user and device passwords.
- As applicable, make recommendations for changes that should be considered to the managed environment.
- Network, software and hardware recommendations and strategies
- Includes (for users):
- IT Device & App Monitoring, Management and Support
- Security Patching
- IT Knowledgebase
- Cloud Collaboration Suite Support
- Hybrid & Cloud Infrastructure Support
- PC Deployment
- Vendor Liaison
- Endpoint Protection
- Advanced Email Security
- Server Backup Licensing (Storage billed separately)
- 24×7 SIEM/SOC services
- Office 365 Backup for Exchange, SharePoint, OneDrive (Not incl. in MS 365
- licensing)
- Antivirus / Antimalware
- Remote Device Management
- Security Patching
- IT Knowledgebase
- Password Management
- Asset Inventory
- Desktop Support
- Server Support
- Advanced Email Security
- PC Deployment
- Server Backup Management and Monitoring
- Network Monitoring
- Vendor Liaison
- Microsoft 365 Licensing
- Office 365 Backup
- Server Cloud Backup
- End User Security Awareness Training
- Online, on-demand training videos (multi-lingual).
- Online, on-demand quizzes to verify employee retention of training content.
- Baseline testing to assess the Phish-prone percentage of users; simulated phishing email campaigns designed to educate employees about security threats
- Backup and Disaster Recovery
- 24/7 monitoring of backup system, including offsite backup, offsite replication, and an onsite backup appliance
(“Backup Appliance”)
- Troubleshooting and remediation of failed backup disks
- Preventive maintenance and management of imaging software
- Firmware and software updates of backup appliance
- Problem analysis by the network operations team
- Monitoring of backup successes and failures
- Periodic recovery verification
Statutory compliance with document retention and protection to ensure compliance Incremental backup with occasional full backup of resources
(2) All question must be submitted no later than October 12, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 18 November, 2022

Question Answer Deadline : Wednesday, 12 October, 2022

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Oregon

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