Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-67674

Government Authority located in North Carolina; USA based organization looking for expert vendor for enterprise IP telephony services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide enterprise IP telephony services to assist in the design, deployment, operation and support of an enterprise level, VOIP‐based telephony system.
● Web and cloud-based management console
● Manage IP phones network wide from single console
● Automatic device provisioning
● Real Time web-based system status
● Update and manage firmware network wide
● Scheduled backups
● Restart phones remotely
● Call forward on busy or no answer
● Call forward externally
● Call park and call pickup
● Call queuing
● Call recording
● Call reporting
● Call routing based on time profiles
● Call routing by DID
● Call transfer
● Centralized phonebook
● Conference calling
● Dial by name directory
● Intercom and paging through handsets
● Message waiting indicator
● Receive voicemail via email
● Drag and drop calls to transfer
● Instant messaging and text chat
● Ring extension and mobile phone
● Receive faxes via email as PDF
● Video conferencing
● WebRTC plugin compatible
● Google integration
● iOS, Android, Windows, Mac and Web
● Web Conferencing
● Dual Gigabit Ethernet Ports (useful if a computer needs to be connected behind phone).
(2) A pre-proposal meeting will be held on March 23 and 24, 2023.
(3) All questions must be submitted no later than April 3, 2023.
(4) The contract term will be three years.

[*] Eligibility:

Onshore (USA organization Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 19 April, 2023

Pre-proposal Conference Date : Thursday, 23 March, 2023

Question Answer Deadline : Monday, 3 April, 2023

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : North Carolina

Cost to Download This RFP Document : $ 5

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