Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-2307

Government Authority located in Texas; USA based organization looking for expert vendor for transcription services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide transcription services for a secure web-based transcription management online system for the transfer of digital records and transcription retrieval.
- Obtain a confidential, secure and quality controlled system for timely and cost-effective transcription services.
- Provide transcription services in English, Spanish, or other languages as requested by the city, 24 hours a day and 365 days per year with the utmost level of experience and expertise.
- Reduce the amount of time City staff spend on transcribing digital recordings and translating documents.
- Ensure modern technology is used to better serve city staff by offering a secure web-based transcription management system for the transfer of digital recordings and transcription retrieval.
- Maintain an online management inquiry and reporting system that enables designated Contract users to separately track status of transcription requests and obtain reports.
- Contractor shall provide a secured automated, web-based system(s) necessary to receive electronic files, transcribe the files, and securely transmit completed work products.
- Be able to send and receive data through multiple communication channels including, but not limited to, secure website and/or smartphone application.
- Have a secured internet site that utilizes industry standard encryption to store and transmit work product and allows for multiple security levels.
- Include an easy-to-use navigation type website with an ability for City staff to track the progress and status of an order as it goes through the process of being transcribed. Additionally, each individual user shall have the ability to pull up all open and previously transcribed requests when logging into their account.
- Be able to produce monthly and on demand reports within 24 hours of request which include at a minimum the quantity of transcriptions performed and duration of request. Please include in proposal response all the types of reports the system is capable of producing.
- Contractor shall provide verbatim transcription services using the provided standards and formats. The materials to be transcribed shall include non-verbal communication such as pointing or answering a question with a shrug including indications for silence, or hesitations in dialogue such as “um”.
- Contractor shall accept transcription requests twenty-four hours per day, seven days per week and three hundred sixty-five days a year.
- Contractor shall maintain the capability to accept physically transferred non-digital media such as cassette tape, micro-cassette tape, audio CDs, and DVDs through secure courier service to include but not be limited to USPS, FedEx and/or UPS.
- Contractor shall produce transcribed documents before or within the time period requested. The time period for delivery of such reports shall be measured from the time at which the file is uploaded into the automated transcription system to the time at which the City can download the document.
- Emergency Request: audio, video, document, English or Spanish returned within 48 (forty-eight) hours after Contractor receipt of transcription request.
- Transcriptions shall contain a header and footer measuring a ½’’ from the top and a ½’’ from the bottom of the paper.
- Assure that employees and subcontractors understand that they are not to discuss any information in any of the transcripts with anyone not performing services on this contract.
- Assure that failure to adhere to confidentiality policies shall result in immediate dismissal of the employee or subcontractor from performing services on this contract.
(2) All the questions must be submitted no later than May 2, 2023
(3) The contract period will be for two years.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Thursday, 18 May, 2023

Question Answer Deadline : Tuesday, 2 May, 2023

Category : Medical Transcription and Others, Software, System and Application, Web Design and Development

Country : USA

State : Texas

RFP Expired

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