Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-5712

Government Authority located in North Miami, Florida; USA based organization looking for expert vendor for information technology support services.

[*] Budget: Looking for Budget

[*] Scope of Service:

(1) Vendor needs to provide information technology support services for small businesses Smart Biz E-Commerce Grant to the government authority located in North Miami, FL.
- This grant shall consist of helping small businesses to expand their market reach by investing in improved hardware and software applications. In the age of technology, there are many innovative ways that businesses can offer their goods and services to E-Commerce online customer base.
- Hardware:
• Computers
• Printer, scanner, copier (All in one)
• Touchless Point-of-Sale (POS) System
- Software:
• Internet service (1 year) Website – Turnkey website landing page package
• Virus Protection
• Microsoft Office 365
• Remote Client Software (Team Viewer)
• Touchless POS System Software
- Other services:
• The service we are requesting from the vendor is to provide hardware, software and one (1) month of tech support (fee amount for technical support must not exceed $500 per business assisted).
• Virtual Training courses (GoToMeeting, Zoom, other virtual meetings – Max 3-month service) Tech Support with setting up and remote troubleshooting.
- The Respondent must possess the following: Proven ability to provide professional technical support services in the following areas:
• Office hardware and software set up for small businesses.
• Touchless POS hardware and software set up for small businesses.
• Website design & development.
• Email and internet set up and training.
• Technical support and setting up office equipment.
• Implement a digital platform for online meetings.
• Provide E-Commerce solutions and guidelines.
• Value Added Reseller (VAR) relationship.
• Ability to purchase directly from computer and office equipment distributors/OEM.
• Ability to provide basic set up and support for technical issues.
(2) All the questions must be submitted no later than September 21, 2023.

[*] Eligibility:

Onshore (USA Organization Only)

[*] Work Performance:

Not Applicable

Expiry Date : Thursday, 5 October, 2023

Question Answer Deadline : Thursday, 21 September, 2023

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Florida

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