TRANSLATION-2053 - Canada (Quebec) - Telephone Interpretation and Call Answering Service - Deadline March 7,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANSLATION-2053

Government Authority located Quebec, Canada based organization looking for expert vendor for telephone interpretation and call answering service.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) vendor needs to provide telephone interpretation services in Mandarin, Cantonese, Spanish, Punjabi, and Arabic languages for managing all passport services.
(2) Vendor also needs to provide call answering service for interpretation during Monday to Friday from 7:00 am to 20:00 pm in both French and English.
(3) Approximate historical call volume was 1,056 calls in 2014-2015, 869 calls in 2015-2016 and 1,085 calls in 2016-2017.
(4) A contract term will be for three years.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 7 March, 2018

Category : Call Center and Answering, Translation and Interpretation

Country : Canada

State : Quebec

RFP Expired

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